Store Policies

If you have any questions about the shipping and return policies listed below, please feel free to contact us using the contact information at the bottom.

Our site will calculate shipping charges for you automatically during the checkout process, and you do not need to buy anything to see these charges. The shipping costs are calculated based on the carton weight and dimensions of each product, and the costs are then combined to determine the total shipping cost.

Shipping Policy

Stock Items - within 24 hours upon receipt of order. Non-stock items 3-8 weeks or as specified. FedEx Delivery Service - Faster delivery options for all packages up to 20lbs. delivered within the Continental U.S. (1) Economy Two Day Service (2) Standard Overnight Service for next day delivery. (3) Priority Overnight Service delivered by 10:30 AM the next day. Call us for current estimate of delivery costs. All orders less than $50.00 subject to a $5.00 handling fee in addition to freight charges.

Return Policy

No material will be accepted without a Return Goods Authorization number (RGA# must appareled outside of all cartons). Please call us for RGA #. A 25% Handling/Restocking charge will be assessed to all returns for reasons other than All About Glass & Windows, Inc errors. All returns must be made within 30 days of invoice date. Custom made/Special orders are not subject to return.

Security Notice

Security is a very important part to having a safe and enjoyable online experience. We use the latest technology to protect all of the information you send and receive during the checkout process. The connection between your browser and our server is encrypted with industry leading SSL technology. SSL encrypts all of your personal information, including credit card number, name, and address, so it cannot be read as the information travels over the internet. Your browser must support SSL.

Our Secure Shopping Guarantee protects you every time you shop with us so that you never have to worry about the safety of your credit card information. We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. We guarantee that every transaction you make here will be safe and secure. You pay nothing if unauthorized charges are made to your card as a result of shopping online with us.

Guarantee Details

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, we will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made on our site while using our secure servers. Should any unauthorized charges appear on your credit card as a result of shopping here you must notify your credit card provider in accordance with its reporting rules and procedures.

Thank you for shopping with us!